X1bet takes the privacy of every member seriously. This document clearly explains how we collect, use, store, and protect your personal information when you use the x1bet platform in Malaysia.
Our Privacy Commitment
For x1bet, privacy is more than a legal requirement — it is a responsibility we take seriously in order to maintain the trust of every member.
All your personal data and financial transaction information on x1bet is protected by 256-bit SSL encryption technology — the same standard used by Malaysia's leading banking institutions such as Maybank and CIMB.
X1bet has never and will never sell, rent, or exploit members' personal data for commercial gain to third parties. Your data belongs to you — it is not a business asset for x1bet to sell.
X1bet members have the right to access, correct, or request deletion of their personal data at any time. Such requests are processed within 14 business days through x1bet customer support.
You are free to choose whether you wish to receive promotions, special offers, and notifications from x1bet. An unsubscribe option is available in every marketing email and can also be updated through your account settings.
X1bet's KYC (Know Your Customer) process is designed to protect members' identities. All verification documents received are stored in an encrypted environment and are only accessible to authorised personnel.
X1bet's data protection systems undergo periodic security audits by independent third parties to ensure our data protection standards remain current and effective against the latest cyber threats.
Key Summary: This x1bet Privacy Policy clearly sets out what data we collect, why it is collected, how it is used, and your rights as a member. By registering for and using the x1bet platform, you agree to this Privacy Policy. Please read the full document to fully understand our commitment to your privacy.
X1bet, operating through its digital platform at the domain x1bet-bangla.com, is fully committed to protecting the privacy of all members using our services in Malaysia. This Privacy Policy has been drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data protection principles.
This document applies to all users of the x1bet platform, including website visitors, registered members, and former members within the defined data retention period. It covers all data collection methods including the x1bet website, iOS and Android mobile apps, email communications, customer support live chat, and all other interactions with the x1bet team.
This Privacy Policy should be read together with Terms & Conditions x1bet, which forms part of the overall agreement between you and x1bet. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters relating to privacy, this Privacy Policy shall prevail.
X1bet is the data controller for members' personal information collected through our platform. This means we are fully responsible for how your data is processed and protected. Any privacy-related enquiries may be directed to our Data Privacy Officer at support@x1bet-bangla.com.
X1bet collects several categories of personal data from members. Below is a complete list of the data that may be collected and the purposes for which it is collected:
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, identification card number, date of birth, profile photo | Identity verification (KYC), fraud prevention, legal compliance |
| Contact Data | Malaysian phone number, email address, residential address | Account communications, transaction verification, customer support |
| Financial Data | Malaysian bank account number, e-wallet account numbers (Touch 'n Go, GrabPay, DuitNow), transaction records | Processing deposits and withdrawals, anti-money laundering compliance |
| Technical Data | IP address, device type, operating system, browser version, location data | Account security, fraud detection, platform improvement |
| Gaming Data | Betting history, game preferences, deposit and withdrawal history in RM | Responsible gambling compliance, product improvement, customer support |
| Communication Data | Live chat records, support emails, feedback | Customer service improvements, complaint records, staff training |
X1bet collects only the data that is directly necessary for the stated purposes. We do not collect irrelevant or excessive data. Should you choose not to provide certain information, this may affect your ability to use some features of the x1bet platform, such as the account verification process required for withdrawals.
Sensitive Data: x1bet does not collect sensitive data such as members' health information, religious beliefs, or political views. Should you voluntarily disclose such information while communicating with our support team, it will be removed from our records in accordance with the data minimisation principle.
Personal data collected by x1bet is used solely for legitimate purposes that are disclosed to members. The following outlines the specific purposes for which your data is used:
X1bet will not use members' personal data for any purpose other than those stated above without first obtaining your additional consent.
X1bet does not sell, rent, or trade members' personal data to any third party for their own commercial purposes. However, there are limited circumstances where x1bet may need to share data with certain parties:
All third parties working with x1bet are bound by data protection agreements that require them to safeguard x1bet members' data to the same standard as x1bet itself. We conduct periodic reviews to ensure ongoing compliance with these agreements.
In the event that x1bet is involved in any form of business merger, acquisition, or asset sale, member data may be transferred to the new entity. In such circumstances, you will be notified in advance via email and in-platform notification, and your right to withdraw will be respected.
X1bet continually invests in its cybersecurity infrastructure to ensure the personal data of all members is fully protected. Key security measures we have implemented include:
Security Alerts: While x1bet takes all reasonable steps to protect your data, no security system is entirely foolproof. You also play an important role in keeping your account secure — use a strong password, enable 2FA, and never share your login credentials with anyone.
Should x1bet detect any data security breach that may compromise members' personal information, we will notify affected members within 72 hours of identifying the breach, in line with data protection industry best practices.
X1bet uses cookies and similar tracking technologies to enhance the user experience and understand how the platform is used. Below are the types of cookies in use:
You can manage your cookie settings through your internet browser. Please note that disabling essential cookies may affect the functionality of the x1bet platform. For more information on managing cookies in your browser (Chrome, Firefox, Safari, or Edge), please refer to your browser's help documentation.
Analytics data collected by x1bet is used solely for internal platform improvement purposes. We do not use this data to build individual advertising profiles or share it with third-party advertising networks.
As an x1bet member residing in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) Malaysia:
You have the right to request a copy of all personal data held by x1bet about you. Requests will be processed within 14 business days.
If your data is inaccurate or out of date, you have the right to request that x1bet correct it promptly.
Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal retention obligations.
You may request that x1bet restrict the processing of your data in certain circumstances while a query or complaint is being investigated.
You have the right to receive your data in a machine-readable format for transfer to another service provider.
You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
To exercise any of the rights above, please contact the x1bet Data Privacy Officer by email at support@x1bet-bangla.com with the subject line "Data Privacy Rights Request". Include your full name, x1bet account number, and details of the specific right you wish to exercise. All requests will be acknowledged and processed within 14 business days.
X1bet retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required under Malaysian law. Below are our data retention period guidelines:
Once the applicable retention period has expired, your data will be securely deleted from x1bet's systems using methods that ensure the data cannot be recovered by any party.
X1bet conducts periodic reviews of stored data to ensure we do not retain data beyond the required period. Any data that has exceeded its retention period will be automatically purged by our data management system.
In operating an online betting platform in Malaysia, x1bet may need to store or process certain member data on servers located outside Malaysia. This may occur in the context of using cloud services or technology from recognised international providers.
Any transfer of Malaysian members' personal data overseas will only be carried out under the following circumstances:
X1bet ensures that all overseas service providers receiving Malaysian members' data are bound by robust data protection agreements and undergo periodic compliance reviews by our data privacy team.
X1bet is a betting platform that is for individuals aged 18 and above only. We do not knowingly collect or process personal data of anyone under the age of 18.
If you are a parent or guardian and discover that your child under the age of 18 has registered an account with x1bet, please contact our customer support immediately. x1bet will:
X1bet employs multiple mechanisms to prevent underage registration, including an age verification process during sign-up and thorough KYC checks before any withdrawal is processed.
X1bet reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to the way we protect member data. Any material changes will be communicated to members through:
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the x1bet platform after any amendments to the Privacy Policy take effect will be deemed as acceptance of the updated terms.
Your Rights During Amendments: If you do not agree with any amendments made to this Privacy Policy, you have the right to close your x1bet account and request deletion of your data before the amendment's effective date. Please contact our customer support team to initiate this process.
For any questions, concerns, or requests regarding this Privacy Policy or how x1bet handles your personal data, please contact us through the following channels:
X1bet's Bahasa Melayu-proficient data privacy team is ready to help you understand your rights and how we protect your personal information. We take all privacy enquiries and complaints seriously and will provide transparent, thorough responses.
X1bet is committed to resolving all privacy complaints internally in the first instance. If you are not satisfied with the resolution provided, you have the right to lodge a complaint with the relevant Malaysian Personal Data Protection Department.
By registering and using the x1bet platform, you agree to this Privacy Policy in its entirety. This Policy should be read together with Terms & Conditions and Responsible Gaming Policy x1bet. If you have any questions about how we protect your privacy, do not hesitate to reach out to our support team — we are always here to help.
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