Terms & Conditions x1bet Malaysia – A Complete Guide for All Members

1 Definitions & Scope of Application

In this Terms & Conditions document, the following words and phrases carry the meanings stated below:

• "x1bet" refers to the online betting and entertainment platform operating under the domain x1bet-bangla.com and all associated subdomains.
• "Member" or "User" refers to any individual who has registered an account with x1bet and uses any part of this platform.
• "Platform" refers to the x1bet website, iOS and Android mobile apps, and all digital services provided by x1bet.
• "Betting" refers to any sports betting, live casino, poker, lottery, virtual sports, roulette, or other gaming product activity available on x1bet.
• "Account Funds" refers to cash in Malaysian Ringgit (RM) held in a member's x1bet account.

These Terms and Conditions apply to all x1bet members residing in Malaysia. This document should be read together with Privacy Policy and Responsible Gambling Policy x1bet, which also forms part of the overall agreement between x1bet and its members.

2 Account Registration & Member Eligibility

To register an x1bet account and use this platform, you must meet all of the following eligibility requirements:

• Aged 18 years of age or older at the time of registration. x1bet conducts age verification and reserves the right to request identity documents at any time.
• Being resident in or physically located in Malaysia at the time of registration and platform use.
• Does not hold any other x1bet account that is currently active, suspended, or previously terminated. Only one account is permitted per individual.
• Have full legal capacity to enter into a binding agreement.
• Not appearing on any self-exclusion register or excluded persons list under any applicable self-exclusion programme.

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name, a valid Malaysian phone number, and any other details requested. x1bet reserves the right to request identity verification via a copy of your identification card or other suitable documents prior to authorising any withdrawal.

Members are responsible for keeping their account information up to date. Any changes to phone number, email address, or payment method must be updated via the x1bet account settings or by contacting customer support.

3 Deposits & Payment Methods

X1bet accepts deposits in Malaysian Ringgit (RM) only via the following local Malaysian payment methods:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow (including DuitNow QR and DuitNow Transfer)
• FPX – Maybank2u, CIMB Clicks, and other supported local banks

The minimum deposit amount per transaction is RM20. There is no standard maximum deposit limit; however, limits may apply for certain payment methods or at specific account levels.

Deposited funds will be credited to your x1bet account within 2 minutes upon successful payment verification. If funds are not received within 10 minutes, please contact x1bet customer support with proof of payment.

All deposits are solely for use on the x1bet platform. x1bet reserves the right to decline or refund any deposit suspected of originating from an unlawful source, associated with fraud, or in violation of x1bet's anti-money laundering policy.

4 Withdrawal

X1bet members may withdraw their funds at any time, subject to the following conditions:

• The minimum withdrawal amount per transaction is RM50.
• A member's account must have completed full identity verification (KYC) before the first withdrawal can be processed.
• Withdrawals may only be made to the same payment method used for the deposit, or to a payment method that has been verified under the same member's name.
• Bonuses that have not yet met the wagering requirements cannot be withdrawn until those requirements are fulfilled.

Withdrawal processing times are as follows:

• Touch 'n Go eWallet, GrabPay, Boost, ShopeePay: 15 minutes to 2 hours for verified accounts.
• DuitNow & FPX (local banks): 30 minutes to 4 hours, depending on the receiving bank.
• Withdrawals submitted on Sundays or Malaysian public holidays may experience processing delays.

5 Bonuses, Promotions & Loyalty Programme

X1bet offers a variety of bonuses and promotions to members from time to time. All bonuses and promotions are subject to the specific conditions stated in their respective promotion terms, as well as the following general conditions:

• All bonuses carry a wagering requirement that must be met before any bonus amount can be converted into withdrawable cash.
• Wagering requirements are typically expressed as a multiple of the bonus amount — for example, "35x" means the bonus amount must be wagered 35 times.
• Only one welcome bonus is permitted per new x1bet member. Any attempt to claim the bonus more than once will result in account suspension.
• Bonuses are non-transferable between accounts and carry an expiry date as specified in the promotion terms.
• X1bet reserves the right to void any bonus suspected of being obtained through fraud or promotion abuse.

X1bet's loyalty programme awards points to active members based on their betting activity. These points can be redeemed as bonus credits, lottery tickets, or other benefits at the current exchange rate set by x1bet. Exchange rates may be revised at any time with reasonable notice.

6 Betting Rules & Game Outcomes

All bets placed on x1bet are subject to the specific game rules for each product. By placing a bet, members agree to all applicable rules. The following general principles apply across all x1bet products:

• Bets that have been confirmed and accepted by the x1bet system are final and cannot be cancelled, except under specific circumstances outlined in the relevant game rules.
• In the event of a technical issue or disruption affecting game outcomes, x1bet reserves the right to void the affected bets and refund the stakes to the member's account.
• For Sports Betting, the official results issued by the relevant governing body (e.g., the Football Association of Malaysia for the Malaysia Super League) will serve as the basis for bet settlement.
• Odds and markets displayed on x1bet are subject to change until a bet is confirmed. The odds locked in at the time of bet confirmation are final.

For live casino and RNG games on x1bet, results generated by the system are final. All RNG games use audited random number generators to ensure fairness. Any dispute regarding game results may be submitted to x1bet customer support within 48 hours of the game taking place.

7 Prohibited Conduct

The following activities are strictly prohibited on the x1bet platform and may result in account suspension or termination, forfeiture of funds, and appropriate legal action:

• Fraud & Money Laundering: Using the x1bet platform for any unlawful activity, including money laundering or financing illegal operations.
• Multiple Accounts: Registering or using more than one x1bet account, whether under your own name or someone else's, without authorization.
• Bonus Abuse: Creating multiple accounts to claim bonuses repeatedly, or coordinating between accounts to exploit promotions.
• Betting Arbitrage: Systematically using arbitrage hedging techniques across multiple accounts or platforms to guarantee risk-free profits.
• Hacking & Technical Exploitation: Using any software, bots, or technical methods to exploit system vulnerabilities or gain an unfair advantage.
• Identity Fraud: Registering using another person's identity or providing false personal information.

X1bet operates a sophisticated fraud detection system that runs around the clock. Any suspicious activity will be investigated, and x1bet reserves the right to take appropriate action, including temporarily freezing funds while an investigation is ongoing. Member cooperation is required throughout this process.

8 Account Security & Member Responsibilities

X1bet members are solely responsible for:

• Keeping their x1bet account username and password confidential and not sharing them with anyone.
• Ensuring that no other party accesses their account without authorisation.
• Reporting to x1bet customer support immediately if they suspect any unauthorised access to their account.
• Ensuring that any device used to access x1bet is protected by a password and up-to-date security software.

X1bet recommends that members enable two-factor authentication (2FA) to add an extra layer of security to their accounts. This can be done through the security settings section of the x1bet account.

9 Account Suspension & Termination

X1bet reserves the right to suspend or terminate any member's account under the following circumstances:

• Violation of any terms outlined in this document.
• Confirmation that the member is under 18 years of age.
• Confirmation that registration information provided was false or inaccurate.
• Activity suspected to involve fraud, money laundering, or other illegal conduct.
• A request from a competent authority.
• A request by the member themselves to close their account.

For account terminations not involving fraud or serious breach of terms, any legitimate remaining balance in the account will be returned to the member via the payment method used for the last deposit, after deducting any bonuses that have not yet met the wagering requirements.

Members who wish to close their own account may do so by contacting x1bet customer support via live chat or email. Account closure requests will be processed within 2 business days.

10 x1bet's Liability Limits

To the extent permitted by applicable law, x1bet is not liable for:

• Any monetary losses incurred by a member through betting activity on the platform, including losses on Malaysia Super League, EPL, or any other sporting event.
• Service disruptions due to planned system maintenance, which will be communicated to members in advance.
• Internet connectivity or device issues that cause disruptions during gameplay.
• Any act or omission by a member that results in a loss, including failure to maintain account security.

X1bet will make every effort to ensure the platform operates without interruption 24 hours a day, 7 days a week. However, we do not provide a written guarantee that the platform will always be free from technical errors or disruptions.

11 Responsible Gambling

X1bet is fully committed to responsible gambling practices. We believe betting should be an enjoyable form of entertainment, not a source of financial stress or personal hardship. As part of this commitment, x1bet provides the following tools to all members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in RM to keep your spending in check.
• Loss Limit: Set a daily or weekly loss limit so your play stops automatically once the limit is reached.
• Session Time Limits: Limit your daily gaming session duration to prevent excessive play.
• Self-Exclusion: Temporarily suspend your account for 24 hours, 7 days, or 30 days whenever you feel you need a break.
• Self-Exclusion: For more serious cases, long-term self-exclusion options are available through x1bet customer support.

If you or someone you know is experiencing gambling-related problems, please seek professional help. Contact x1bet customer support for information on support resources available in Malaysia. Remember – x1bet is for entertainment, and our members' wellbeing is our priority.

Members under the age of 18 are strictly prohibited from using the x1bet platform. If you become aware of anyone under 18 using this platform, please report it to our customer support team immediately.

12 Terms Amendments & Contact Us

X1bet reserves the right to update or amend these Terms & Conditions at any time. Members will be notified of any material changes via:

• In-platform notifications on x1bet (pop-ups or notice banners).
• Email to the address registered on the member's account.
• Announcements on the x1bet homepage.

Continued use of the x1bet platform after the effective date of any amendment to these Terms constitutes acceptance of the updated Terms. If you do not agree with the changes made, you have the right to close your account before the amendment's effective date.

For any enquiries, complaints, or feedback regarding these Terms & Conditions or any aspect of the x1bet platform, please contact our customer support team:

• Live Chat: Available 24/7 via the chat icon on the x1bet platform
• Email: support@x1bet-bangla.com
• Response Time: Within 2 hours by email during normal operating hours